Internal Protocol and Contingency Plan

1. PREVENTION PROCEDURES FOR EMPLOYEES

Cleaning and hygiene plan

The washing and disinfection of the surfaces where employees and guests circulate, must follow the following instructions, in order to control and prevent infections (next page):

Adequacy of the selected space for isolation

If a suspicious or confirmed case with COVID-19 is detected, Trip2Portugal will proceed to trigger the contingency plan prepared for this purpose. This plan establishes which rooms are assigned to isolation, taking into account the type of property; who is the person responsible for delivering the isolation kit and what elements are in it.

Adequacy of accommodation units

Given that changing bedding generates aerosols, special attention should be paid to:

• The changing of the bed linen and room’s cleaning must respect two spaced intervention times and must be made with adequate protection;
• The removal of the bed linen and towels must be done without shaking it, rolling it outwards inwards, without touching the body and transporting it directly to the washing machine;
• Bed linen and towels should be washed in the machine at least 60º for 30 minutes or between 80º / 90º, with 10 minutes of heat contact with the laundry. If the laundry cannot be washed hot, it must be washed in the machine at a temperature between 30-40ºC and with a final disinfection cycle, with a disinfectant suitable for this type of laundry and compatible with the machine. In the absence of a washing machine, the clothes must be packed in an impermeable bag, closing it tightly and then taking it to the laundry, depositing them directly into the machine;
• In addition to the pillowcases, the pillow protectors must be washed according to the instructions in the previous points and changed each time the customer changes;
• The TV and air conditioning remote controls must be plasticized, facilitating their disinfection with wipes moistened with disinfectant.

 Hygiene products

In each apartment / house, liquid soap for hand washing is available in all sanitary facilities.

2. PREVENTION PROCEDURES FOR EMPLOYEES

Training

All Trip2Portugal employees involved in cleaning, check-in and check-out procedures received this protocol via email, the information leaflet on how to comply with the basic precautions for infection’s prevention and control related to the COVID-19 coronavirus outbreak, and also some documents with DGS guidelines regarding cleaning and hygiene processes. At a later stage, other documents were also sent with information regarding the correct use of the mask, spaces’ ventilation, a flow chart of how to act if an employee presents symptoms, as well as the measures to be taken to comply with basic precautions and information on daily self-monitoring, such as:

• Hand hygiene: wash your hands frequently with soap and water for at least 20 seconds or use hand sanitizer that has at least 70º of alcohol, covering all hand surfaces and rubbing them until they are dry.
• Respiratory etiquette: cough or sneeze into the flexed forearm or use a tissue, which should then be immediately thrown away; always wash your hands after coughing or sneezing and after blowing your nose; avoid touching the eyes, nose and mouth with your hands.
• Social conduct: change the frequency and form of contact between workers and between them and customers, avoiding (when possible) close contact, handshakes, kisses, shared jobs, face-to-face meetings and sharing of food, utensils, glasses and towels.

Employees must carry out self-monitoring daily in order to early identify symptoms suggestive of COVID-19. For this purpose, they can use Annex I. Self-monitoring includes:

 – The measurement of tympanic temperature and respective registration;

– Confirmation of the absence of symptoms of COVID-19, by registering the “no symptoms” option or by registering the identified symptoms.

Equipment – Personal protection

For each employee, several reusable masks (level 3) were made available, approved and certified by Citeve.

Designation of the responsible staff

In case of suspected infection, it will be Marta Coelho (CEO) to trigger the necessary procedures, indicating which employee will be responsible for accompanying the person with symptoms to the isolation space, providing the necessary assistance and contacting the national health service. . The person in charge may vary depending on the location of the accommodation. Nevertheless, Marta Coelho will be in charge of all processes and procedures related to every apartment located in Lisbon.

Conduct

All employees involved in cleaning and sanitizing spaces, as well as those who contact directly with the guest, must carry out daily self-monitoring to assess fever, cough or breathing difficulty. This self-monitoring can be registered using Appendix I, as mentioned earlier in this document. If the employee registers a temperature above normal or shows symptoms of the disease, he/she must immediately inform Trip2Portugal.

Behaviors to be adopted by the staff:

In check-in procedures, you must:

1) Maintain the distance between employees and customers and avoid physical contact, including handshakes;

2) Always wear a mask;

3) Ask the customer to hold the identification documents in his hand so that the employee can register, without the risk of contagion;

4) When there is a need to collect fees or other amounts, money exchange should be avoided, encouraging other payment methods, such as MbWay or bank transfer.

The hair should always be kept tidy during working hours.

Excessive use of personal ornaments (bracelets, threads, rings, etc.) is not recommended.

Stock of cleaning and sanitizing materials

In each apartment/house there should be a stock of:

1) Wipes;

2) Bleach (sodium hypochlorite solution) in a concentration of at least 5% free chlorine, and alcohol at 70º;

3) Disinfectant products;

4) Equipment or refills for washing hands with liquid soap and paper towels.

5) Waste container with non-manual opening and plastic bag.

3. PREVENTION PROCEDURES FOR GUESTS

Equipment – Personal protection

Three days before the check-in, all guests are warned and alerted to the mandatory use of a mask at check-in. If they do not have a mask, Trip2Portugal can provide each guest with a protective mask, gloves and/or disinfectant gel, for an amount to be informed in the alert sent to the guest, days before check-in.

4. PROCEDURES IN CASE OF A SUSPECTED INFECTION

Action plan

The responsible employee (to be chosen depending on the location of the house/apartment where the suspect is staying) must accompany the suspect of infection to the isolation space, provide him with the necessary assistance and contact the National Health Service.

Decontamination of the isolation site

Whenever there are positive cases, decontamination of the isolation area and reinforcement of cleaning will be carried out, mainly on surfaces frequently handled and most used by the guests, as indicated by the General Health Direction.

The waste produced by patients suspected of infection must be stored in a plastic bag that, after being closed (using, for example, a clamp), must be segregated and sent to the licensed operator for the management of hospital waste with biological risk.